Support roles screen on systems, channels and service metrics. These are the keywords in real customer service postings, grouped by category, with lines you can adapt.
Name the exact system the posting lists — "Zendesk" and "ticketing system" are different strings to an ATS, so use the platform name when the posting does.
Support metrics are exact-match and rare on resumes, which makes them high-signal. Attach a number: CSAT score, tickets per week, SLA compliance rate.
For service roles, soft skills are part of the job description, so matching them matters. Back each one with a line of proof: a conflict you resolved, a CSAT you kept, an escalation you prevented.
System + volume + metric is the winning structure for support roles. The ATS matches the system names; the numbers prove the service quality.
Yes — a compact skills section with the systems (Zendesk, Salesforce) and metrics (CSAT, SLA) helps the ATS and the human skim. Keep it to one line group.
Estimate conservatively and round: "~70 tickets/week" is believable. Never invent a precise CSAT score — support managers verify references.
Some postings require one and many ATS workflows attach it to the application. If you write one, mirror the same keywords — ATSCheck can generate and check both sides of your application.
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